Our Services - Contract PC & Network Maintenance
- Hardware/Software
The CanXsys Maintenance Philosophy
In the Mission Statement, CanXsys seeks to establish long-term
associations with its customers, and this is as true in PC and Network
Maintenance services as it is for Product and Consulting divisions.
Our PC and Network Maintenance and Support offerings are tailored to annual
rather than per-incident service. As you'll see, with this extended view,
CanXsys provides far more than the repair of faulty equipment or software.
CanXsys' typical Hardware Maintenance Agreements include:
- Full on-site repair/replacement service for generic IBM-compatible
PC's, including attempts to recover the system to allow immediate work
resumption.
- Monitoring and maintenance of Token Ring or Ethernet Networks using
reputable Hub/Concentrators and components and "sniffing" tools and
software. While CanXsys' primary focus is on the Novell Netware 3.x and 4.x
Operating Systems, Windows/95, Windows/NT or Workgroup peer-to-peer networks
are also supported for small (5 - 10 station) needs.
- Preventive Maintenance programs, backup/recovery procedure
development for all PC and Network users, and other problem prevention
initiatives.
- Target 2 hour response 9:00 AM to 5:00 PM, with emergency
after-hours and weekend service as necessary, as part of our normal
Agreements.
- Disaster Recovery Setup
involving procedures to insure minimum downtime and restoration of server
capabilities and network access, in the face of destruction of the main server
and/or network facilities
CanXsys' typical Hardware/Software Maintenance Agreements include:
- Initial installation of new Operating Systems, Network Operating
Systems, agreed-upon "Standard Software" and preparation of new
computers
- Knowledgeable on-call Help-desk service for "Standard Software"
such as Antivirus systems, Microsoft Word ; Access; Outlook and others.
- Assistance with Internet access including routing,
firewalls security management and VPN access
mail@canxsys.com
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